for this role include but are not limited to Process incoming mail and technical support cases (via Salesforce/Portal, incoming mailboxes, and phone). Answer incoming calls for DDN and its subsidiaries and route them appropriately Identity and gather pertinent information from customers to ensure both accuracy and customer satisfaction. Determine if cases require additiona

Develop and execute a cohesive marketing, communication, and PR strategy that aligns with DDN Storage's business objectives and drives measurable impact across brand awareness, lead generation, and customer loyalty. Build and lead a high performing marketing team, fostering a culture of creativity, data driven decision making, and continuous improvement that aligns with D

Develop and execute a comprehensive sales strategy to drive the adoption of DDN Storage's AI storage solutions in government, federal, and academic institutions, leveraging the company's proven track record of powering the world's most demanding AI and HPC workloads. Build and lead a high performing sales team focused on the unique needs and requirements of government, fe

Develop and execute a robust software quality and system testing strategy that spans the entire product lifecycle, from design and development to integration, validation, and post deployment monitoring. Build and lead a high performing software quality and system testing team, fostering a culture of excellence, innovation, and customer centricity that aligns with DDN Stor

Partner with product management and alliances to develop the go to market plan for the AI / HPC use case, leveraging DDN Storage's extensive experience in powering the world's most demanding AI and HPC environments. Develop all required use case solution guides, sales guides, presentations, and training materials to support sales engagements, highlighting the unparalleled

for this role include but are not limited to Manage the tax function to ensure timely and quality tax compliance in federal and 15+ state/city income tax, sales and use tax, property tax returns. Work with international tax preparers to supervise foreign compliance. Prepare ASC 740 tax provision (quarterly and year end) and related footnote disclosures. Manage tax audits a

for this role include but are not limited to Collaborate with Sales organization, order management team, corporate legal team to ensure that all revenue transactions are booked in accordance with the Company's revenue recognition policy. Participate in discussions, review draft contracts, and provide recommendations for recognition in accordance with relevant accounting li

for this role include but are not limited to Software design and development for new features and maintenance of existing features. Analysis of bug reports and development of software fixes on multiple platforms. Work with the Engineering manager and a geographically distributed team to understand product requirements and features. Contribute to and validate product docume

for this role include but are not limited to Work with a global team of stakeholders to understand requirements and define the product release and QA strategy, which includes all integration, functional, performance, stress and stability testing of a distributed system. Review solution requirements from a quality assessment point of view and participate in feature test sco

for this role include but are not limited to Pre sales activity supporting high performance and AI storage sales in the government sector. Assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and helping sales qualify, identify, and close new opportunities. Understand the sales process and how to utilize

The essential duties and responsibilities include but are not limited to Ability to work Flexible Weekly shifts, which may include weekends. Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction. Create test plans and procedures for customer upgrades and troubleshooting. Work with engineering for enhancing product quality u

Always take care of the customer. Customer Satisfaction is job #1. Leverage internal technical expertise, knowledge base, scripts, log files, and other internal tools, to provide the most effective solutions to customer issues. Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans Escalate cases to other more

Become an expert user of EXAScaler and Lustre. Triage, diagnose, and troubleshoot network related issues with the EXAScaler appliance and Lustre file system in production customer environments. Provide technical support to Professional Services, Customer Support, and directly to customers. Provide hands on assistance with field escalations. Design and deploy internal lab

Serve as the technical point of contact for DDN's high priority customers, ensuring swift installation and system stabilization. Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations. Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks. Utilize DDN's comprehen

Serve as the technical point of contact for DDN's high priority customers, ensuring swift installation and system stabilization. Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations. Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks. Utilize DDN's comprehen